FAQ

We will make sure that your order is delivered to you within 1-2 business days after payment. If you order before 15:00 on a business day, we will process it the same day! Our goal is to deliver your package to you within the Netherlands the next day with PostNL.

Orders received during the weekend or on public holidays will be processed immediately on the next working day.

During promotions or holidays, delivery may take a little longer, but we always aim for speed!

For shipping within the Netherlands and Belgium we have a standard rate of €7.95. For orders above €75,- you enjoy free shipping.

If you are not completely satisfied with your purchase, you have the right to return or exchange your items within 30 working days of delivery.

Returns in a few steps:

1. Please mark the items to be returned on the enclosed packing slip and add them to the return package.
2. Please send the package to our returns address via a delivery service of your choice:

Kotabo
Returns Department
The Hawthorn 13
7958NB Koekange
The Netherlands

1. Share the track & trace code of your return shipment with us via info@kotabo.nl .

Important details:
– The costs for the return shipment are at your own expense.
– Please ensure that the items are returned in the original packaging and with the original tags.
– Please handle the items with care. We are not liable for any damage or loss during return shipping. Please use an insured shipping option or ask for proof of postage to guarantee your return.
– Items returned damaged or without tags cannot be accepted.

Incorrect or damaged delivery:
If you receive an incorrect item or the product is defective upon arrival, please inform us within 48 hours. In this case, we will reimburse the return costs and, if in stock, we will send the correct product as soon as possible.

Products that are specifically made according to your wishes are not covered by the right of withdrawal. After successful payment, the sale is final.

You can return a product to us if:
The item is unused;
The article shows no signs of use;
The item has been viewed/tried out in the same way as it would be in a store;
The article is not a custom-made product.
Please use a returns point of your choice to safely return the product to us.

Did you receive a damaged or incomplete order? Please contact us within 48 hours via info@kotabo.nl . Provide a clear description of the damage, including any damage to the packaging, and add at least two photos.

We will assess your report as soon as possible and will get back to you by email with a suitable solution. We can only process reports that meet these conditions.

After placing your order, you will receive a confirmation email from us at the email address you provided. As soon as we have delivered your order to the parcel point, you will receive an email with the track & trace code from PostNL. PostNL will deliver your package to the address you provided during the ordering process.

Of course! Add your personal message in the order comments, and we will make sure it is carefully added to your order.