We'll make sure your order arrives within 1-2 business days after payment. Order before 3:00 PM on a business day, and we'll process it that same day! We aim to deliver your package to you within the Netherlands the next day via PostNL.

Orders received during the weekend or on public holidays will be processed immediately on the next working day.

During promotions or holidays, delivery may take a little longer, but we always strive for speed!

For shipping within the Netherlands, we charge a standard rate of €5.99. For orders over €75, shipping is free.

If you are not completely satisfied with your purchase, you have the right to return or exchange your items within 30 business days of delivery.

You can return in a few steps:

Please mark the items to be returned on the enclosed packing slip and add them to the return package.

Please send the package to our return address via a delivery service of your choice:

Kotabo
Returns Department
The Hawthorn 13
7958NB Koekange
The Netherlands

Share the track & trace code of your return shipment with us via info@kotabo.nl.

Important details:
– You will be responsible for paying for your own return shipping costs.
– Make sure the items are returned in the original packaging and with the original tags.
– Please handle your items with care. We are not liable for damage or loss during return shipping. Use an insured shipping option or request proof of shipment to guarantee your return.
– Items returned damaged or without tags cannot be accepted.
If you're returning your entire order, you're obligated to return the included gift as well.

Incorrect or damaged delivery:
If you receive the wrong item or the product is defective upon arrival, please inform us within 48 hours. In this case, we will reimburse the return costs and, if in stock, send you the correct product as soon as possible.

Products made specifically to your specifications are not covered by the right of withdrawal. After successful payment, the sale is final.

You can return a product to us if:
The item is unused;
The article shows no signs of use;
The item has been viewed/tried out in the same way as it would be in a store;
The article is not a custom made product.
Please use a returns point of your choice to safely return the product to us.

Did you receive a damaged or incomplete order? Please contact us within 48 hours at info@kotabo.nl . Please provide a clear description of the damage, including any damage to the packaging, and attach at least two photos.

We will review your report as quickly as possible and get back to you by email with a suitable solution. We can only process reports that meet these requirements.

After placing your order, you'll receive a confirmation email from us at the address you provided. Once we've delivered your order to the delivery point, you'll receive an email from PostNL with the track & trace code. PostNL will deliver your package to the address or collection point you specified during the ordering process. You'll also receive an email for this.

Of course! Add your personal message in the order comments, and we'll make sure it's carefully added to your order.

Don't forget: Every order comes with a little something extra and we always wrap it nicely.

We want to make it as easy as possible for you. At Kotabo, you can choose from the following payment methods:

- American Express;
- Mastercard;
- Paypal;
- Klarna;
- Riverty;
- Ideal.